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Create a truly personalised in-store experience, empowering staff, driving foot traffic and enhancing the customer journey.
Smart Alerts for Retail Security
Alerts
Alerts enhance your retail security by automatically flagging suspicious activity, helping you mitigate high-risk returns through customisable rules, colour-coded alerts, and seamless integration with customer data and history.
Identify high-risk patterns such as returns across different stores, multiple returns within a short timeframe, or frequent returns over a set period.
Reduced Fraud and Increased Profits
By quickly identifying and managing suspicious customers, retailers can minimise loss from fraud.
Enhanced Decision-Making
Customisable alerts enable retailers to respond quickly to potential threats, allowing for staff to have more informed decision-making.
Improved Operational Efficiency
Automated monitoring cuts down on manual work, giving staff more time for important tasks.
Automatic Activity Monitoring
Automatically detect and flags suspicious customers to help manage high-risk returns.
Customisable Alert Preferences
Allows retailers to set alert rules, with colour-coded notifications to prioritise different levels of risk.
Customer Data Integration
Integrates with customer data and history to provide insights into shopping behaviour.
Instant Actions
Notifications
Notifications is a companion tool for retail staff to receive updates from DotRetail solutions and other external sources. It also facilitates internal messaging between staff. This tool ensures timely communication and efficient handling of customer requests.
Enhanced Staff Communication
Improves coordination and communication among staff members.
Prompt Customer Request Handling
Ensures timely response to customer requests and inquiries.
Seamless Integration
Works in harmony with other DotRetail tools for streamlined operations.
Customer Check-In Alerts
Notifications for when a customer arrives to collect an order.
Size Request Notifications
Alerts for size requests submitted through the Service app.
Brauz Integration
Notifications for appointment and product requests via Brauz.
Internal Messaging
Facilitates communication between store staff members.
Unified Loyalty Rewards
Loyalty Plus
Loyalty Plus integrates with a merchant's current eCommerce Yotpo loyalty program, providing a full omni-channel view of rewards and referrals programs. Retailers using Shopify POS benefit from easy implementation, allowing them to access customer loyalty data, add customers at checkout, and redeem rewards or loyalty points through Shopify POS.
Increased Customer Retention & Higher Average Order Value
Encourages repeat business and drives larger purchases through a seamless loyalty experience.
Data-Driven Insights & Quick Implementation
Provides valuable insights into customer behaviour and trends with an easy setup for smooth integration.
Improved Customer Experience
Offers a unified and consistent loyalty program across online and in-store interactions.
POS Syncing
Syncs loyalty sign-ups and customer data via POS.
Visibility
Integrates loyalty points and tiers into the POS for staff visibility.
In-Store Synchronization
Updates in-store customer purchases and interactions within the loyalty program.
Reward Redemption
Allows customers to redeem loyalty rewards both in-store and online.
Rewards On The Go
Mobile Wallet
Mobile Wallet seamlessly integrates with the latest mobile wallet technology and Shopify POS system. Retailers using Shopify POS benefit from easy implementation that enables merchants to read mobile wallet passes through NFC or QR codes. The Mobile Wallet tool facilitates automatic updates of loyalty points, coupon redemptions, and gift vouchers, enhancing the overall customer experience and increasing engagement.
Increased Revenue & User Acquisition
Personalised loyalty rewards and gift vouchers via mobile wallets boost customer spending and make it easier for new customers to join and track loyalty programs.
Reduced Liability & Boosted Foot Traffic
Digital wallet integration reduces financial liability and sends promotions within a 50m range to increase foot traffic.
Enhanced Customer Experience
Seamless integration ensures a smooth transaction process, improving the in-store experience and customer satisfaction.
Loyalty Card Management
Manage and store loyalty card information conveniently within the mobile wallet.
Promotional Offer Notifications
Receive timely notifications about special offers and promotions directly on your mobile device.
NFC or QR Code Reading
Utilise NFC or QR code scanning capabilities to easily access and use mobile wallet passes.
Automatic Updates
Enjoy automatic updates of loyalty points, coupon redemptions, and gift vouchers, ensuring accurate and up-to-date information.
Scanning Made Simple
Express Checkout
Express checkout is a system that uses Radio Frequency Identification (RFID) technology to allow multiple items to be checked out simultaneously, rather than individually scanning each item. This is used in retail stores where items need to be quickly and efficiently processed. Here’s how it generally works:
RFID Tags
Each item is equipped with an RFID tag that contains a unique identifier.
RFID Reader
An RFID reader or scanner is installed at the checkout area. This reader can scan and read multiple RFID tags simultaneously.
Bulk Checkout Process
When a customer places multiple items within the range of the RFID reader, the system automatically reads all the RFID tags in that batch. This allows the system to identify and process all the items at once, updating the inventory and completing the checkout transaction.
Faster Processing Time
Speeds up the checkout process by handling multiple items at once.
Improved Accuracy
Enhances inventory management accuracy by reducing manual scanning errors.
Reduced Loss Prevention
When integrated with RFID point-of-exit solutions, helps reduce theft and loss.
